Ever had the problem where you either have a corrupt copy of VMware Tools that can’t be updated or you perform an update and the install fails part way through leaving remnants behind? These remnants then stop you from reinstalling VMware Tools and you are presented with the following error messages:
The process to resolve this is simple and the following has been taken from VMware’s Knowledge Base article here. I found that performing these steps helped resolve this problem for me.
- Open the Windows Registry editor. Click Start > Run.
- Type regedit press Enter.
- Browse to HKLM SoftwareMicrosoftWindowsCurrentVersionuninstall. Search for the branch with a key named DisplayName and has a value of VMware Tools . Delete the branch associated with that entry. Do not delete the entire uninstall branch.
- Browse to HKLMSoftwareClassesInstallerProducts . Search for the branch with the key named ProductName and has a value of VMware Tools . Delete the branch associated with that entry.
- Browse to HKEY_CLASSES_ROOTInstallerProducts . Search for the branch with the key named ProductName and has a value of VMware Tools . Delete the branch associated with that entry.
- Browse to HKLM SoftwareVMware. Delete the branch called VMware Tools .
- Ensure the folder located in %ProgramFiles%VMwareVMware Tools is deleted.
- Attempt to install the new version of VMware Tools, if applicable
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