In IT infrastructure, support engineers handle a wide range of daily activities—maintaining, sustaining, and troubleshooting systems. At times, they also face complex bugs or advanced issues that require assistance from product support teams. In this scenario, we’re using VCF as the example product a tightly integrated solution composed of multiple components working together to deliver its capabilities. Let’s walk through a short story to understand the root cause of an issue and how it was resolved: A support engineer named Vivek was working on importing a vCenter instance into a VCF 9 environment . During this process, he encountered a challenging error within VCF Operations that he was unable to resolve on his own. Realizing he needed help, Vivek opened a support request with Broadcom. The support team asked him to provide the necessary log bundles for analysis. Vivek downloaded the requested logs locally and uploaded them to the Broadcom portal a task that took considerable tim...